Useful information

Is it worth booking directly on the Aktivhotel Santalucia website?
Yes, absolutely.
Booking directly – which you can also do simply by emailing info@no-spam.aktivhotel.no-spam.it – is the simplest and most advantageous option: you’ll be in direct contact with the Aktivhotel team, receive personalised advice and the best deal for your stay.
Our direct rates are always better value than those on platforms such as Booking.com or Expedia. However, if you do find a lower, bookable price elsewhere, please let us know: as a thank you, you’ll receive an additional discount.

What discounts are available when booking directly?
With a direct booking, you can benefit from attractive discounts:

• -8% for 1–4 nights
• -10% for 5–6 nights
• -13% for 10 nights or more
• -5% discount for regular guests from their second stay onwards

Is a deposit required at the time of booking?
To confirm your booking, you can pay a deposit or provide a credit card as a guarantee.

What are the cancellation terms?
Your stay can be cancelled free of charge – depending on the season – up to 7 or 14 days before arrival.
In the event of a free cancellation, the deposit paid will be refunded in full.
In the event of a late cancellation, a cancellation fee will be charged based on the offer received..

What payment methods are accepted?
We accept the following for payment of your stay and any extras:
Visa, Mastercard, debit cards, cash and instant bank transfer.

Is there a tourist tax?
In Garda Trentino, a tourist tax of €2.50 per person per day applies.
Children under the age of 11 are exempt.
From the 10th day of your stay onwards, the tourist tax is no longer charged.

Where is the Aktivhotel Santalucia in Torbole on Lake Garda?
The Aktivhotel Santalucia is situated at Via Santa Lucia 6 in Torbole (Trentino), in a peaceful location in the beautiful Valletta di Santa Lucia.
Just around 200 metres from the lake and the town centre, our hotel is the ideal base for an active holiday centred on cycling, triathlon and outdoor activities in the northern part of Lake Garda.

How far is the Aktivhotel Santalucia from the lake and the centre of Torbole?
The AktivHotel SantaLucia is only about 200 metres from Lake Garda and the centre of Torbole. Both are easily reached in a few minutes’ walk, without needing a car.

Can you walk to the lake from the Aktivhotel Santalucia?
Yes, Lake Garda is within easy walking distance of the hotel. In just a few minutes you’ll be right by the lakeside – ideal for an active day out or for spending hours relaxing by the water.

Do you need a car during your stay at the Aktivhotel Santalucia?
No, not necessarily.
Many of our guests particularly appreciate the freedom to enjoy a stress-free holiday: from our 4-star hotel in Torbole on Lake Garda, you can reach the lake, the town centre and numerous outdoor trails easily on foot or by bike – without needing a car.

What makes the Aktivhotel Santalucia so special and popular?
It’s a question we’re often asked. The answer lies in the perfect combination of several factors:

• A peaceful yet central location in Torbole on Lake Garda
• Direct access to the most beautiful cycle routes and outdoor trails in Garda Trentino
• Services designed specifically for cyclists, triathletes and sports enthusiasts
• A relaxed, authentic and family-friendly atmosphere
• Areas dedicated to wellbeing and active recovery
• A motivated team with an eye for detail

The result is a relaxing stay, where you’ll feel right at home from the very first moment.

What are the reviews of the Aktivhotel Santalucia like?
Reviews are one of our key strengths.

The Aktivhotel Santalucia is one of the most highly rated hotels in Torbole on Lake Garda and in Garda Trentino, with very high ratings on platforms such as TripAdvisor, HolidayCheck and Trivago.

Our guests particularly appreciate:

• The quality of the facilities for sports enthusiasts
• The perfect location combining tranquillity, the lake and the town centre
• The cleanliness and attention to detail throughout the hotel
• The welcoming atmosphere and the personal touch from our staff

It is thanks to our regular guests and word of mouth that the Aktivhotel continues to grow.

How do you get to the Aktivhotel Santalucia by car?
The nearest motorway exit is Rovereto Sud / Lago di Garda Nord, about 15 km from the Aktivhotel Santalucia in Torbole on Lake Garda.
You can also reach us easily from:

• Trento Nord, ideal for those arriving from the Brenner Pass
• The A4 motorway via Peschiera del Garda

Does your sat-nav pick up the Aktivhotel Santalucia without any problems?
Usually yes, although some sat-navs do not recognise Via Santa Lucia correctly.
If necessary, enter Via Pontalti (Torbole): from there, the hotel is just a few metres away.

What is the best route to the Aktivhotel Santalucia?
For a relaxing journey to Torbole on Lake Garda, we recommend:

• Arriving from the north: via Via Europa, a low-traffic road starting from Nago, which is accessible to our guests
• Arriving from the south: via Piazza Goethe, leading directly to the hotel

How do I get to the Aktivhotel Santalucia by train?
The nearest railway station is Rovereto, about 20 minutes from Torbole on Lake Garda.
From there, we’ll be happy to arrange a shuttle service to the hotel – free of charge for stays of 7 nights or more.

Is the Aktivhotel Santalucia easily accessible by bike?
Yes, absolutely.
As a Bike Hotel on Lake Garda, our hotel is situated right along the most beautiful routes for road bikes, mountain bikes and gravel bikes: you can arrive with ease and set off straight away.

Does the Aktivhotel Santalucia have a car park?
Yes, we have a large car park within the hotel’s enclosed grounds, which is secure and easily accessible. There are also dedicated bike rack mounts available.

Is it possible to charge electric cars at the Aktivhotel Santalucia?
Yes, we offer 5 charging points for electric cars with Type 2 connectors: three Tesla Destination Charging points, one Porsche charging point and one three-phase charging point. Charging costs are conveniently added to your room bill.

What time can you check in at the Aktivhotel Santalucia in Torbole on Lake Garda?
Rooms are generally available from 2.00 pm.
If you arrive earlier, you’re welcome from 8.00 am: you can leave your luggage, get changed and start your active day in Torbole on Lake Garda straight away.
Breakfast on the day of arrival (until 10.30 am) is on us.

What time is check-out at the Aktivhotel Santalucia?
Check-out is by 10.30 am.
If you’d like to make the most of your holiday on Lake Garda, you can leave your luggage at the hotel and use the changing rooms with showers – ideal after a cycle ride, a hike or some time spent by the lake.

Can we use these facilities if we arrive early or leave late?
Yes, of course.
At the Aktivhotel Santalucia in Torbole, you’ll enjoy maximum flexibility: even outside your room occupancy hours, you’ll have access to the luggage storage, changing rooms and showers.
This way, you can enjoy your stay on Lake Garda from start to finish.

Can we leave our luggage at the hotel?
Yes, a luggage storage facility is available at all times, both before check-in and after check-out.

Is reception open all day?
Reception at the Aktivhotel Santalucia is open every day from 08:00 to 21:00.
Please let us know your arrival time: in the event of a late arrival after 21:00, we’ll be happy to arrange a late check-in.

Is late check-out possible?
Yes, late check-out is available on request and subject to availability.

What does the buffet breakfast at the Aktivhotel Santalucia include?
Breakfast is one of the most popular times at the Aktivhotel Santalucia: plentiful, varied and ideal both for a relaxed start to the day and for those setting off early for sport or a hike. You can look forward to fresh produce, sweet and savoury dishes, a sports corner and a free energy drink every morning.

Are there any special offers for sports enthusiasts at breakfast?
Yes, our breakfast includes a sports corner with energy products and protein drinks. You’ll also find rice at the buffet, which is ideal as a pre-race meal for cyclists and triathletes. Furthermore, we provide a free energy drink every morning.

Are there options for food intolerances or special dietary requirements?
Yes, of course. If you have any food intolerances or special dietary requirements, please let us know in advance so that we can best cater for your needs.

Is there a bar or an honesty bar at the Aktivhotel Santalucia?
Yes, our bar is open every day from 11:00 to 23:00.
From May onwards, you’ll also have access to a self-service bar by the pool, open from 10:00 to 20:00.

Are wine tastings organised at the Aktivhotel Santalucia?
Yes, twice a week we organise free wine tastings for our guests. In our on-site wine cellar, we showcase wines from the Lake Garda region, as well as offering olive oil and balsamic vinegar tastings.

Do you offer half-board?
We do not offer traditional half-board. Thanks to our location in Torbole on Lake Garda, you are free to explore a variety of restaurants every evening. In the low season, we open our kitchen in the evenings with an à la carte menu.

What time can you eat at the hotel?
In our AktivBistrot, we serve light meals, snacks, salads, pasta, sandwiches, fruit, pinsa, burgers and Mediterranean specialities.
In summer, the Bistrot is open until 6.00 pm; at other times of the year, opening hours may vary.

Are there any special evenings organised?
Yes, at certain times of year we organise special events such as pizza and barbecue evenings with live music in the summer: simple, convivial occasions that are very popular with our guests.

Are the rooms air-conditioned?
Yes, all rooms are equipped with individually controlled air conditioning and guarantee maximum comfort in every season.

Do the rooms have a balcony?
Yes, all rooms have a balcony: some overlook the swimming pool to the east, others the olive grove to the west, or face south. The rooms on the third floor also offer a splendid view of Lake Garda, whilst the Panorama Junior Suite features a spacious panoramic roof terrace overlooking the lake.

Which room has the best view?
The Panorama Junior Suite is the ideal choice for those seeking greater privacy, more space and a special atmosphere with views of Lake Garda.

Can we request a specific room?
Yes, you can let us know your preferences at the time of booking. We’ll do our best to offer you the option that best suits your needs.

Are there any rooms with a view of the lake?
Some rooms on the third floor offer a view of Lake Garda, whilst the Panorama Junior Suite features a panoramic roof terrace overlooking the lake.

Are there family rooms?
Yes, our hotel is also very popular with families, thanks to its spacious rooms, garden, swimming pools and ideal location near the centre of Torbole and the lake.

Are there rooms with a connecting door?
Yes, our family suites consist of two separate rooms with a connecting door – ideal for families or small groups.

Can a cot be added?
Yes, in some room categories there is enough space for a cot. Our team at the Aktivhotel will be happy to advise you on choosing the most suitable room category.

Is there Wi-Fi in the rooms?
Yes, Wi-Fi is free, fast and available throughout the hotel – including in the rooms, the garden and by the pool.

Is there a minibar in the room?
The rooms are equipped with a mini-fridge, including complimentary welcome water. On request, we’ll be happy to stock it with your favourite drinks.

Is there a hairdryer in the bathroom?
Yes, all rooms are equipped with a hairdryer. On request, we’ll also be happy to provide you with a hair straightener.

Are the rooms quiet?
Yes, one of the great advantages of the Aktivhotel Santalucia is its peaceful location in the Santa Lucia Valley, a relaxing area in Torbole on Lake Garda – ideal for rest and active recovery.

Does the hotel have a lift?
Yes, the hotel has a lift serving most of the rooms and suites. Some rooms are on the mezzanine floor and can be reached via a few steps, without using the lift.

Does the Aktivhotel have a garden?
Yes, and for many of our guests it is one of the best things about their stay. The Aktivhotel Santalucia is surrounded by greenery, in a peaceful location in Torbole on Lake Garda – close to the centre but away from the hustle and bustle.

How many swimming pools are there at the Aktivhotel Santalucia?
We have two heated swimming pools: a 25-metre sports pool with three lanes, ideal for training, and a relaxation pool with stepped entry, a whirlpool and loungers in the water.

Are the swimming pools heated?
Yes. The 25-metre pool is heated to around 24 °C and is open from February to November.
The relaxation pool is heated to around 28 °C.

Is there a pool for swimming?
Yes, the 25-metre pool is ideal for training sessions and is particularly popular with swimmers and triathletes.

Is the pool also suitable for families?
Yes, thanks to its gentle slope, the relaxation pool is also perfect for families.

Are pool towels provided?
Yes, we provide pool towels. For sustainability reasons, a small fee will be charged from the third set onwards.

Is it compulsory to wear a swimming cap?
No, it is not compulsory to wear a swimming cap.

Can we use the pool on the day of departure?
Yes, on the day of departure you can continue to use the pool, the garden and all related facilities: this way you can make the most of your last day on Lake Garda.

Are dogs allowed at the Aktivhotel Santalucia?
Yes, we welcome up to 3 dogs at a time and allow a maximum of 1 dog per room. A supplement of €20 per day applies, and we ask you to let us know if you’ll be bringing a dog before you arrive.

Are there any specific rules for guests with dogs at the Aktivhotel Santalucia?
Yes, to ensure a pleasant stay for all guests, we ask you to keep your dog on a lead in communal areas, not to leave it alone in your room, and not to take it onto the paved areas around the swimming pool.
Dogs are not permitted in the breakfast room, but you are welcome to have breakfast in the bar area or on the outdoor terrace.
Dogs are not allowed to sleep on beds or sofas: please bring a dog bed or blanket for your dog.

Is there a surcharge for dogs?
Yes, a surcharge of €20 per day applies to cover the additional cleaning costs. On arrival, your four-legged friend will also receive a small welcome gift.

Is the Aktivhotel Santalucia suitable for triathletes?
Yes, the Aktivhotel Santalucia is a dedicated triathlon hotel on Lake Garda. We regularly welcome triathletes and athletes seeking the perfect balance between training and relaxation. You’ll have access to a 25-metre heated competition pool, a Technogym fitness centre and dedicated facilities – also ideal for the training camps we organise, particularly in spring and autumn.

Does the Aktivhotel Santalucia have a 25-metre pool?
Yes, we have a 25-metre heated competition pool, perfect for swimming training and athletic preparation.

Is the 25-metre swimming pool at the Aktivhotel Santalucia heated?
Yes, the pool is heated from February to November, with a water temperature of between 24 and 26 °C. It’s ideal for effective training for most of the year.

How many swimming pools are there at the Aktivhotel Santalucia?
We have two heated swimming pools: a 25-metre competition pool for swimming training and a relaxation pool with a whirlpool, heated to around 28–30 °C.

Does the hotel provide swimming equipment?
Yes, we provide equipment for swimming training, including pull buoys, paddles, fins, kickboards, buoys for open-water swimming, goggles and swimming caps.

Do you need a wetsuit to swim?
A wetsuit isn’t necessary for swimming in the pool. Furthermore, we’re a test centre for Sailfish, a well-known brand of triathlon wetsuits, which you can try out both in the pool and on Lake Garda.

Are there any running routes in the surrounding area?
Yes, we provide maps and GPX tracks for running routes around Torbole and Garda Trentino, suitable for various fitness levels.

Is it possible to train even in the colder months?
Yes, many athletes choose our hotel in Torbole on Lake Garda even in spring and autumn. The mild climate, sports facilities and numerous training opportunities offer ideal conditions even outside the peak season.

Is there a gym at the Aktivhotel Santalucia?
Yes, we have a fitness room with modern Technogym® equipment. You’ll also find a Wahoo Kickr Bike and a dedicated functional training area.

What fitness equipment is available at the Aktivhotel Santalucia?
Our fitness room is equipped with a treadmill, rowing machine, elliptical trainer, exercise bike, dumbbells, Multipower, 45° leg press, pull-up machine and other equipment for strength and endurance training. On request, we can also organise personalised training sessions.

Is there a wellness area at the Aktivhotel Santalucia?
Yes, we have a small but beautifully appointed wellness area, featuring a Finnish sauna, a bio-sauna, a Kneipp bath, a solarium and a relaxation room. We also provide herbal teas, fresh fruit and water.

Can I book massages at the Aktivhotel Santalucia?
Yes, we have a massage area offering various wellness treatments on request. We recommend booking treatments in advance.

Is the hotel also suitable for those looking to relax?
Yes, absolutely. Although we’re known as a hotel for cyclists and sports enthusiasts on Lake Garda, the atmosphere remains peaceful, refined and relaxing.
Nature, tranquillity, swimming pools, saunas and the garden make the hotel ideal for those who really want to switch off.

What saunas are available at the Aktivhotel Santalucia?
We offer two saunas: a classic Finnish sauna and a bio-sauna with a more moderate temperature.

Can you set off on cycle routes directly from the hotel?
Yes, and this is precisely one of the great advantages of the Aktivhotel Santalucia. Thanks to our location in Torbole on Lake Garda, you can set off directly from the hotel and explore some of the most beautiful routes in Garda Trentino, without needing to travel any further.

Is the Aktivhotel Santalucia a bike hotel on Lake Garda?
Yes, we are a specialist bike hotel and a real go-to destination for anyone planning a cycling holiday on Lake Garda. You can expect services with attention to every detail, expert guidance and a relaxed atmosphere – exactly what cyclists need.

What types of cycling are you equipped for?
We are fully equipped for mountain biking, road cycling and gravel cycling. The area around Torbole and Lake Garda offers routes for every ability level – from relaxing scenic rides to more challenging routes.

Is there a secure place to store bikes?
Yes, we provide two lockable bike rooms with CCTV, where you can store your bikes in complete safety.

Is it possible to wash your bike at the hotel?
Yes, we have a washing area fitted with the Bike Wash Groovy® system – using organic detergents, hot water and special brushes for gentle cleaning of your bike.

Is there a workshop for minor repairs?
Yes, there is a workshop available with professional equipment for maintenance and minor repairs, stocked with Park Tool and Svitol products.

Do you offer technical support for bikes?
For minor repairs, you can use the equipment available at the hotel. For more complex repairs, we work with specialist local partners.

Do you organise guided bike tours?
Yes, from Easter to October we offer guided tours for various fitness levels. For mountain bike tours, we organise rides several times a week, including in partnership with Mountain Bike Holidays.

Do you provide maps or GPX tracks?
Yes, at the hotel you’ll find maps, GPX tracks and personalised recommendations for your tours around Lake Garda and in Garda Trentino. These are also available online before your arrival, as well as via our Komoot channel.

Is it possible to hire bikes?
Yes, we work with selected partners in Torbole so that you can find the right bike for your holiday: from road bikes to mountain bikes and e-bikes.

Does the hotel provide bikes?
We offer our own e-city bikes, ideal for leisurely rides. These are available for a small supplement or free of charge as part of the AUTOSTOP Garda Trentino initiative for a car-free stay.

Do you offer a laundry service for sportswear?
Yes, we offer a handy laundry service for sportswear with a special laundry bag for a one-off fee of €8 – ideal for sporty guests.

What facilities does the Aktivhotel Santalucia offer cyclists?
We offer everything you need for a successful cycling holiday on Lake Garda: secure, CCTV-monitored bike storage, personal lockers, a workshop, Bike Wash Groovy®, a sports-friendly breakfast rich in carbohydrates and protein, e-bike charging stations and a laundry service for sportswear.

Is the Aktivhotel Santalucia suitable for a sports holiday on Lake Garda?
Yes, the Aktivhotel Santalucia is the ideal base for an active holiday in Torbole on Lake Garda. We welcome sports enthusiasts and lovers of outdoor activities such as cycling, triathlon, trekking, running, climbing, sailing and swimming – with bespoke services and direct access to the most beautiful routes in Garda Trentino.

What activities can you enjoy starting directly from the Aktivhotel Santalucia?
You can set off directly from the hotel on mountain bike, road bike or gravel bike rides, as well as for trekking, trail running and hiking. Torbole is also one of the most popular spots for windsurfing, sailing, stand-up paddleboarding (SUP) and swimming, thanks to the ideal conditions on Lake Garda. The Circolo Vela Torbole and the Circolo Surf Torbole are just a few hundred metres away.

What outdoor activities are available in the surrounding area?
The region around Torbole on Lake Garda and Garda Trentino offers countless opportunities for an active holiday: scenic treks, mountain hikes, climbing, trail running, windsurfing, canyoning, stand-up paddleboarding and nature walks.

Do you organise guided excursions?
Yes, on request we organise guided tours and outdoor activities. In addition, every week we offer special experiences such as the tour to our AktivChalet on Monte Baldo, with breathtaking views and authentic experiences in nature.

Does the Aktivhotel Santalucia have a mountain hut on Monte Baldo with a view of the lake?
Yes, we have the AktivChalet on Monte Baldo, towards Monte Altissimo, at an altitude of around 1,200 metres with a spectacular view of Lake Garda. It can be reached in about 30 minutes by car, in an hour and a half by bike, or on a walk of around 4 hours.

Do you organise excursions to the AktivChalet on Monte Baldo?
Yes, once a week we organise guided tours on foot or by mountain bike to our AktivChalet. For those who prefer a more comfortable option, a shuttle service is also available. The experience includes a scenic hike on Monte Baldo and a rustic lunch at our chalet.

Do you provide hiking equipment?
Yes, we provide walking poles and rucksacks for your hikes in Garda Trentino.

Is there a weekly programme of activities?
Yes, we offer a weekly programme of activities which, depending on the season, includes cycle tours, hikes, swimming sessions and yoga. The programme can be viewed before your arrival and varies depending on the time of year.

Is the hotel only suitable for experienced sports enthusiasts?
No, the Aktivhotel Santalucia is ideal both for ambitious sports enthusiasts and for guests wishing to enjoy a more relaxed holiday on Lake Garda – combining nature, moderate physical activity and rest.

Can I book activities directly at the hotel?
Yes, during your stay you can organise and book activities directly at the hotel – with the assistance of our team and at favourable rates with selected partners in the region.

Is the Aktivhotel Santalucia suitable for families with children?
Yes, the Aktivhotel Santalucia is also the ideal choice for a family holiday in Torbole on Lake Garda. We offer spacious rooms, a large, safe garden, heated swimming pools and a convenient location close to the town centre and the lake – all within easy walking distance.

Is the Aktivhotel Santalucia a good choice for guests with children?
Yes, because here you can enjoy a simple and relaxing holiday: you can get about without needing a car, reach the lake and the town centre quickly, and make use of safe and peaceful outdoor areas. The atmosphere in the hotel is also welcoming and informal – perfect for families.

Are the Aktivhotel’s swimming pools suitable for children?
Yes, the relaxation pool is particularly suitable for families, with a shallow entry point (around 30 cm) that slopes gently down to 1.40 metres. The sports pool also has a uniform depth of 1.40 metres.

What family-friendly facilities does the Aktivhotel Santalucia offer?
We offer a range of family-friendly facilities: an afternoon snack from May to September, a babysitting service on request, a weekly pizza party and discounts on activities such as Busatte Adventure. We can also provide bottle warmers and baby monitors on request.

Is it possible to organise activities for the whole family?
Yes, our team will be happy to help you organise experiences and activities in the surrounding area, suitable for both adults and children.

Is the hotel’s outdoor area safe for children?
Yes, our garden is fully fenced off and separated from the road. It is a safe place where children can move freely amongst green spaces, relaxation areas and swimming pools.

Is the Aktivhotel Santalucia a sustainable hotel on Lake Garda?
Yes, sustainability is a fundamental part of the philosophy of the Aktivhotel Santalucia in Torbole on Lake Garda. We promote a conscious holiday that showcases the Garda Trentino region and reduces our environmental impact.

Does the Aktivhotel hold a sustainability certification?
Yes, in 2025 the Aktivhotel Santalucia obtained GSTC certification, an international standard for sustainable tourism.

What sustainable measures does the hotel adopt?
We use energy from renewable sources, collect rainwater and take concrete steps to reduce waste. Furthermore, we promote sustainable transport during guests’ stays.

What sustainable services are available to guests?
We offer e-citybikes, the Garda Guest Card for local public transport, the BUS & GO service and a shuttle bus to and from Rovereto railway station for stays of at least 7 nights. A free Water Station and recycling points are also available.